Frequently Asked Questions
Welcome to the FAQs page
Welcome to the Kate Lou FAQs page. Here, I have compiled answers to some of the most common questions about my antique jewelry collection and services. This section is designed to provide you with helpful information and ensure your experience with Kate Lou is as smooth and enjoyable as possible.
Antique jewelry has a rich history and unique charm, and I understand that you may have specific questions regarding the pieces, their authenticity, and how to care for them. Whether you are a seasoned collector or new to the world of antiques, my goal is to provide clear and comprehensive answers to assist you in making informed decisions.
If you have additional questions that are not covered here, please do not hesitate to reach out. I am always here to help and ensure you have the best possible experience with Kate Lou. Feel free to use the contact button below to get in touch with me directly.
1. What is considered antique jewelry?
Antique jewelry refers to pieces that are at least 100 years old. These items often come from specific historical periods, such as the Victorian, Edwardian, or Art Deco eras.
2. How do you ensure the authenticity of your antique jewelry?
Every piece in my collection is thoroughly evaluated by experts to verify its authenticity. I also provide detailed descriptions and provenance information where available.
3. Can I request additional information or photos of a piece before purchasing?
Yes, I am happy to provide additional information or photos upon request. Please contact me with your specific needs, and I will do my best to accommodate you.
4. What payment methods do you accept?
I accept various payment methods, including major credit cards, PayPal, and bank transfers. All transactions are securely processed.
5. Do you offer appraisals for jewelry purchased elsewhere?
Currently, I offer appraisals only for jewelry purchased from Kate Lou. This ensures that I can provide accurate and detailed assessments based on my expertise.
6. What is your return policy?
I offer a 14-day return policy for most items, provided they are returned in their original condition. Please refer to the return policy section for detailed instructions and conditions.
7. How should I care for my antique jewelry?
Antique jewelry requires special care to maintain its beauty and integrity. I recommend storing pieces separately, cleaning them gently with a soft cloth, and avoiding exposure to harsh chemicals or extreme temperatures.
8. Do you provide gift wrapping services?
Yes, I offer complimentary gift wrapping for all purchases. Please let me know if you would like your item gift-wrapped during the checkout process.
9. Can I visit your physical store?
Currently, Kate Lou operates exclusively online. However, I occasionally participate in antique shows and events. Stay updated by subscribing to my newsletter or following me on social media.
10. How can I stay updated on new arrivals and special offers?
You can stay updated by subscribing to my newsletter, following me on social media, and regularly checking the website for new arrivals and promotions.
